Terms/Privacy

Privacy Policy

Aerovex Systems’ Promise To You:

Our customers are our guests. We want you to browse and shop our store with complete peace of mind, knowing that your privacy is being respected. For this reason, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. In addition, we have significant security measures in place to prevent the loss, misuse and alteration of the information under our control.

Important:

By visiting our store, you are accepting the practices described below as well as our Terms and Conditions of Use. This Privacy Policy describes the information that we collect about our guests as well as the recipients of communications or purchases that we may be directed to transmit or deliver on behalf of our guests. This Privacy Policy also lays out why we collect such information, how we use it and when and to what extent we may share it with third parties. If we change our Privacy Policy, we will let you know by posting the new policy here.

To enhance your shopping experience, our stores may include links to other sites. These sites will have their own privacy rules and terms of use that you may wish to review. Aerovex Systems has no responsibility for these sites.

Site Visitorship Information:

Aerovex Systems routinely gathers Information on Site activity, such as data on how many people visit the Site, the pages they visit, where they come from, how long they stay, etc. Site Visitorship Information is:

Collected on an aggregate, anonymous basis, which means no personally identifiable information is associated with this data
Gathered through the use of web server logs and cookies. A web server log is a file where web site activity is stored. A cookie is a small piece of information that a web site sends to a visitor’s computer and which is then stored on the visitor’s hard drive. Aerovex Systems uses cookies to track repeat visits to its site. Although Aerovex Systems assigns a cookie to a visitor’s computer, it does not know who that visitor is unless that person specifically tells us.
Used to better design our Site and to share with advertisers to create targeted marketing

Personally Identifiable Information

Personally identifiable information is also collected on certain pages of the site or by contacting Aerovex Systems. If you decide to contact Aerovex Systems to ask a question, learn more about a product or register a recently purchased product, place an order for products or inquire about products you may already own, you will find that we will ask for certain types of personally identifiable information to assist us in complying with these requests.

Aerovex Systems may ask you to provide personally identifiable information, some optional, some required. The information requested may include your name, address, e-mail address, shipping information, phone number, product model and serial numbers and your dates of purchase, credit card and/or debit card information and your comments. Aerovex Systems™ business unit or the appropriate Aerovex Systems™ subsidiary or affiliate company that is equipped to handle your order, inquiry or feedback may have access to the personally identifiable information in order to accomplish their duties, but they are forbidden from using it for any other purpose than the task at hand.
Personally identifiable information is collected by means of warranty form, registration form, trade show information, e-mail and voluntary online surveys. This information is also collected to personalize and customize your experience on the site.
Personally identifiable information is gathered as part of any entry for a promotion. If you choose to participate in one of our promotions, you will be required to submit certain personal information and we will also ask for certain additional information, which is optional and is not required to enter the promotion. We will use the required personal information you submit to us for promotion administration purposes.
Personally identifiable information is collected only when Site visitors voluntarily provide it. It is not necessary to provide any personally identifiable information in order to simply browse the Site.

How We Use Information

We use the Information you provide about yourself when placing an order or registering for warranty or out of warranty service to complete that order or service registration and to provide you with information about other Aerovex Systems™ products and promotions that may be of interest to you. Your Information may be shared with our employees, independent contractors, agents or other related and unrelated Aerovex Systems™ entities and/or business partners acting on our behalf to fulfill and/or ship an order, an award or rebate; conduct surveys; collect payments or to provide a product or service you have requested. We do not share this information with non-Aerovex Systems™ companies except to the extent necessary to complete your transaction and, when we do share it; it is subject to their agreement to treat it as confidential business information and with the understanding that it may not be used for any purpose other than to perform their function.

We use return email addresses to answer the email we receive as well as to provide you with product and service updates, special promotions and offers.

We release information when we believe release is appropriate to comply with law, to enforce or apply our policies and other agreements, or to protect the rights, property, or safety of Aerovex Systems, Site users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Return Policy

Our 30-day Satisfaction Guarantee

We strive for excellence at Aerovex Systems. Product quality and customer satisfaction are very important to us. If you are not completely satisfied with the performance of your product within the first 30 days, you can return your purchase, provided all following guidelines are met:

Obtain a Return Merchandise Authorization (RMA) Number:
1. All returns must be authorized.
2. You must notify our sales department of your intentions within the first 30 days from the date of delivery. You can do this by calling 1-800-288-2023 or by filling out a product return request form on our website at www.aerovexsystems.com. Once you have notified our sales department, they will issue you a RMA number (via phone or email).
3. Do NOT send anything back until you have received an RMA number. The RMA number helps us coordinate your return with our distribution warehouse and this will ensure the fastest response to your needs.
4. You must clearly display the RMA number on the outside of the box directly below your address. Aerovex Systems reserves the right to refuse any package(s) that do not clearly display the RMA number on the outside of the package.
Properly Packaging and Shipping Your Return:
1. It is your responsibility to properly package the merchandise to prevent damage.
2. In order to receive a full credit; any free items included with a specific product purchase or promotion must be returned as well.
3. All parts, accessories, and products must be present, and in saleable condition. A refund will not be issued if any items are missing.
4. Inside the box, please include either a copy of the invoice, or a sheet of paper listing your name, address, phone number, reason for return and RMA number.
Shipping Your Return Back to Aerovex Systems:
1. You are responsible for all shipping and handling fees required to return the product.
2. Your return must be postmarked by the final day of your 30-day satisfaction guarantee period or a refund will not be issued.
3. Aerovex Systems is not responsible for lost or damaged products, and reserves the right to refuse a refund if the product is lost. We recommend purchasing insurance with the carrier to prevent having to pay for lost or damaged products and using a traceable shipping method. (We recommend UPS or the US Postal Service insured mail). If the product is lost or damaged during shipping it is your responsibility to file a claim with the carrier.
4. If the product is damaged and insurance was not purchased, Aerovex Systems will deduct the cost to repair the product (including parts and labor) from the original cost of purchase.
5. Ship Your Return To: Aerovex Systems, 6370 Copps Avenue, Madison, WI 53716
Receiving Your Refund:
1. Once we receive your return, Aerovex Systems will inspect, test and evaluate the condition of the returned product(s) prior to issuing a refund.
2. Once the return is inspected and deemed to be in saleable condition, Aerovex Systems will issue the appropriate refund (less the original shipping and handling fees, provided all conditions of this Return Policy have been met in full). We cannot issue refunds on returned merchandise if the conditions of our Return Policy are not fully met.
3. If original shipping and handling was waived at time of purchase, the cost of original shipping becomes the responsibility of the customer and will be deducted from the refund.
4. Credit may take up to 30 business days to be issued after the return is received.
5. Credit will be issued the same method the original payment was made with. (For example; if you paid with a credit card, the refund will be applied to the same credit card).

These terms are non-negotiable and placing an order means the buyer agrees with all of our terms and conditions, privacy policy and will abide by them.

Return Policy Vietnamese

Chính sách Trả lại của Aerovex Systems

Chương trình bảo đảm sự hài lòng trong 30 ngày của chúng tôi

Chúng tôi nỗ lực vì sự tuyệt hảo tại Aerovex Systems. Chất lượng sản phẩm và sự hài lòng của khách hàng rất quan trọng với chúng tôi. Nếu bạn không hoàn toàn hài lòng với sự hoạt động của sản phẩm trong vòng 30 ngày đầu tiên, bạn có thể trả lại hàng đã mua, miễn là bạn tuân theo mọi hướng dẫn đã cung cấp của chúng tôi:

Lấy số phiếu xác nhận hàng hoá trả lại (RMA):
1. Mọi hàng hoá trả lại đều phải được xác nhận.
2. Bạn phải thông báo cho bộ phận bán hàng của chúng tôi về việc trả lại trong vòng  30 ngày đầu tiên kể từ ngày nhận hàng. Bạn có thể thực hiện việc này bằng cách gọi  1-800-288-2023 hoặc điền vào mẫu yêu cầu trả lại hàng trên trang web của chúng tôi tại www.aerovexsystems.com. Khi bạn đã thông báo với bộ phận bán hàng của chúng tôi,  họ sẽ cấp cho bạn số RMA (qua điện thoại hoặc email).
3. KHÔNG gửi mọi thứ trở lại cho đến khi bạn nhận được số RMA. Số RMA giúp chúng tôi khớp hàng trả lại của bạn với kho phân phối và việc này đảm bảo rằng bạn sẽ nhận được phản hồi nhanh nhất.
4. Bạn phải viết rõ số RMA bên ngoài hộp, ngay dưới địa chỉ của mình. Aerovex Systems bảo lưu quyền từ chối mọi gói hàng không ghi rõ số RMA ở ngoài gói hàng.
Đóng gói và vận chuyển hàng trả lại của bạn cẩn thận:
1. Trách nhiệm của bạn là phải đóng gói cẩn thận hàng đã mua để tránh hỏng hóc.
2. Để nhận được toàn bộ số tiền, bạn phải trả lại mọi mặt hàng miễn phí đi kèm với hàng hoá đã mua hoặc sản phẩm khuyến mại.
3. Mọi phụ tùng, phụ kiện và sản phẩm phải đầy đủ và vẫn trong điều kiện có thể bán. Nếu một mặt hàng bất kỳ bị thiếu, bạn sẽ không được trả lại tiền.
4. Vui lòng gửi kèm bản sao hoá đơn hoặc giấy ghi đầy đủ tên, địa chỉ, số điện thoại, lý do trả lại hàng và số RMA của bạn bên trong hộp.
Vận chuyển hàng trả lại của bạn đến Aerovex Systems:
1. Bạn có trách nhiệm vận chuyển và thanh toán phí bắt buộc để trả lại hàng.
2. Hàng trả lại phải được đóng dấu bưu điện muộn nhất là vào ngày cuối cùng của thời gian bảo đảm sự hài lòng trong 30 ngày, nếu không bạn sẽ không được trả lại tiền.
3. Aerovex Systems không chịu trách nhiệm về việc hỏng hóc hoặc thất lạc hàng, đồng thời bảo lưu quyền từ chối trả lại tiền nếu sản phẩm bị thất lạc. Chúng tôi khuyên bạn nên mua bảo hiểm với hãng vận tải để tránh phải trả tiền vì hỏng hóc hoặc thất lạc sản phẩm và sử dụng phương thức vận chuyển có thể theo dõi. (Chúng tôi khuyên bạn nên sử dụng thư bảo đảm của UPS hoặc Cơ quan Bưu điện Hoa Kỳ). Nếu sản phẩm bị thất lạc hoặc hỏng hóc trong quá trình vận chuyển, bạn chỉ cần gửi khiếu nại đến hãng vận tải.
4. Nếu sản phẩm bị hỏng hóc nhưng bạn chưa mua bảo hiểm, Aerovex Systems sẽ khấu trừ chi phí để sửa chữa sản phẩm (bao gồm chi phí cho các bộ phận và nhân công) từ phí mua hàng gốc.
5. Vận chuyển hàng trả lại của bạn đến: Aerovex Systems, 6370 Copps Avenue, Madison, WI 53716
Nhận tiền trả lại:
1. Khi chúng tôi nhận được hàng trả lại của bạn, Aerovex Systems sẽ kiểm tra, xem xét và đánh giá điều kiện của sản phẩm được trả lại trước khi gửi tiền trả lại.
2. Khi hàng trả lại đã được kiểm tra và được cho là có thể bán, Aerovex Systems sẽ gửi cho bạn khoản tiền trả lại thích đáng (đã trừ phí vận chuyển và xử lý gốc, với điều kiện mọi điều kiện trong Chính sách Trả lại được đáp ứng đầy đủ). Chúng tôi không thể cấp tiền trả lại cho hàng được trả lại nếu các điều kiện trong Chính sách Trả lại không được đáp ứng đầy đủ.
3. Nếu việc vận chuyển và xử lý ban đầu bị từ chối khi mua hàng, phí vận chuyển ban đầu sẽ do khách hàng chi trả và sẽ được khấu trừ vào tiền trả lại.
4. Khoản tiền trả lại sẽ được gửi sau tối đa 30 ngày làm việc kể từ khi chúng tôi nhận được hàng trả lại.
5. Cách bạn nhận được tiền trả lại sẽ giống như khi thanh toán ban đầu.

(Ví dụ: nếu bạn đã thanh toán bằng thẻ tín dụng, tiền trả lại sẽ được gửi vào thẻ tín  dụng đó).